Privacy Policy

Last updated: August 7, 2026

James Walls, carrying on business as Forge Digital ("Forge Digital," "we," "us," or "our"), is responsible for personal information under our control. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard information when you visit forge-digital.ca, contact us, book a meeting, call an AI receptionist, or use our services.

1. Information We Collect

We may collect the following types of information:

Contact Information: Name, phone number, email address, and business name when you submit a form or contact us.
SMS/Text Messaging Data: If you opt in to receive SMS communications from us, we collect your phone number and maintain records of your consent.
Call and AI Receptionist Data: Caller details, recordings where enabled, transcripts, summaries, call outcomes, routing information, and information provided during a call.
Booking and CRM Data: Appointment details, notes, lead status, pipeline activity, communications, and related client-service records.
Usage Data: Information about how you interact with our website, including pages visited and time spent.
Device Information: Browser type, IP address, and operating system.

2. SMS Messaging

SMS Consent and Data Use: When you provide your phone number and consent to receive SMS messages from Forge Digital, we use that information solely to send you the communications you have requested, including:

Responses to missed call inquiries
Appointment confirmations and reminders
Service updates and follow-ups

Your SMS data will never be sold, rented, or shared with third parties for marketing purposes.

To opt out: Reply STOP to any SMS message at any time. You may also reply HELP for assistance. Message and data rates may apply. Message frequency varies.

3. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and missed calls via SMS
Schedule and confirm appointments
Provide customer service and support
Operate AI receptionists, create call summaries, route inquiries, and update CRM or pipeline records
Detect misuse, maintain security, troubleshoot systems, and keep required business records
Improve our website and services
Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers: Vendors that help provide CRM, phone, SMS, email, hosting, analytics, scheduling, advertising measurement, AI, transcription, and website services, including HighLevel/LeadConnector and other providers selected for a client setup.
Client Businesses: When Forge Digital operates a receptionist or workflow for a client, relevant caller or lead information is provided to that client business so it can respond to the inquiry.
Legal Requirements: When required by law or to protect our rights.

We do not sell mobile information or share SMS opt-in data with third parties for their own marketing or promotional purposes. Service providers may process mobile and consent information only as reasonably necessary to deliver, secure, or support the requested communications and services.

5. Processing Outside Canada

Some service providers may process or store information outside Canada, including in the United States. Information processed in another country may be subject to the laws and lawful access requirements of that jurisdiction. We use contractual and operational safeguards appropriate to the service and information involved.

6. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, document consent and opt-outs, resolve disputes, maintain security, and meet legal or business-record obligations. Retention periods vary by record and platform. When information is no longer required, we delete, anonymize, or securely dispose of it, subject to backup cycles and legal requirements.

7. Your Rights

You have the right to:

Request access to your personal data
Request correction of inaccurate data
Request deletion of your personal data
Opt out of SMS communications at any time by replying STOP
Opt out of email communications by following the unsubscribe link

8. Cookies and Analytics

Our website may use cookies, pixels, and similar technologies for website operation, analytics, advertising measurement, and campaign attribution. These tools may collect device, browser, IP address, page-view, referral, and interaction information. You can restrict cookies through your browser, though some features may not function properly.

9. Security and Incidents

We use reasonable administrative, technical, and organizational safeguards appropriate to the sensitivity of the information. No internet or storage system is completely secure. Where required, we will investigate material incidents, notify affected organizations or individuals, and make required regulatory reports.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.

12. Contact and Privacy Requests

If you have questions about this Privacy Policy or our data practices, please contact us:

Privacy contact: James Walls, Forge Digital
Address: 105 Jack Rabbit Run, Caesarea, Ontario, L0B 1E0, Canada
Email: jamowalls@gmail.com
Website: forge-digital.ca