Privacy Policy

Last updated: March 28, 2026

Forge Digital ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website forge-digital.ca or engage with our services.

1. Information We Collect

We may collect the following types of information:

Contact Information: Name, phone number, email address, and business name when you submit a form or contact us.
SMS/Text Messaging Data: If you opt in to receive SMS communications from us, we collect your phone number and maintain records of your consent.
Usage Data: Information about how you interact with our website, including pages visited and time spent.
Device Information: Browser type, IP address, and operating system.

2. SMS Messaging

SMS Consent and Data Use: When you provide your phone number and consent to receive SMS messages from Forge Digital, we use that information solely to send you the communications you have requested, including:

Responses to missed call inquiries
Appointment confirmations and reminders
Service updates and follow-ups

Your SMS data will never be sold, rented, or shared with third parties for marketing purposes.

To opt out: Reply STOP to any SMS message at any time. You may also reply HELP for assistance. Message and data rates may apply. Message frequency varies.

3. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and missed calls via SMS
Schedule and confirm appointments
Provide customer service and support
Improve our website and services
Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers: Third-party vendors who assist us in operating our platform (e.g., GoHighLevel for CRM and SMS delivery), who are bound by confidentiality agreements.
Legal Requirements: When required by law or to protect our rights.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. SMS opt-in consent records are retained for a minimum of 4 years in compliance with carrier requirements.

6. Your Rights

You have the right to:

Request access to your personal data
Request correction of inaccurate data
Request deletion of your personal data
Opt out of SMS communications at any time by replying STOP
Opt out of email communications by following the unsubscribe link

7. Cookies

Our website may use cookies to enhance your browsing experience. You can set your browser to refuse cookies, though some features of the site may not function properly.

8. Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: info@forge-digital.ca
Website: forge-digital.ca